Currently

I have not been able to come to class for a few weeks and I've fallen behind. I also haven't gotten an assignments to do for people with technology issues. I haven't even had anybody I know ask me any questions about anything technology related. I've recently joined another organization that takes place right before DS2 starts making it difficult to come to class on time. Luckily the school is in a peaceful period in which the help desk in not needed as much. This is because teachers have started the year printing out papers, rather than sending assignments via Google Classroom. This is already becoming an issues as the school has used a large about of paper. Over 10 "cases" according to Idonia the principle. I hadn't even realized that doing things "the old fashion way," is not only more physical work but a more expensive choice. The help desk will be soon needed again. Once teachers become annoyed with the physical work of the old fashion way, and the constant pressure from the principle. In the meanwhile I believe the we should be focusing on ways to make the helpdesk more organized and stable. We should familiarize all the teachers with the ticketing system along with other software systems we plan to take a part in. We should also take current inventories as it is the beginning of the year so we can really tell what has changed by the end. Overall this is the time in which the helpdesk can help itself and make sure when we are needed we can help other to the best of our abilities.