Currently

I have not been able to come to class for a few weeks and I've fallen behind. I also haven't gotten an assignments to do for people with technology issues. I haven't even had anybody I know ask me any questions about anything technology related. I've recently joined another organization that takes place right before DS2 starts making it difficult to come to class on time. Luckily the school is in a peaceful period in which the help desk in not needed as much. This is because teachers have started the year printing out papers, rather than sending assignments via Google Classroom. This is already becoming an issues as the school has used a large about of paper. Over 10 "cases" according to Idonia the principle. I hadn't even realized that doing things "the old fashion way," is not only more physical work but a more expensive choice. The help desk will be soon needed again. Once teachers become annoyed with the physical work of the old fashion way, and the constant pressure from the principle. In the meanwhile I believe the we should be focusing on ways to make the helpdesk more organized and stable. We should familiarize all the teachers with the ticketing system along with other software systems we plan to take a part in. We should also take current inventories as it is the beginning of the year so we can really tell what has changed by the end. Overall this is the time in which the helpdesk can help itself and make sure when we are needed we can help other to the best of our abilities.

Burlington High School Helpdesk

I believe the website of Burlington's helpdesk is very impressive, but I also believe it is possible for us to create a blog of the same quality. One thing I see is different is the students and staff come to their helpdesk for help. Very few people come to us as a helpdesk for help. I also like how their blog is very professional and the entire helpdesk uses one website. This is a good way to bring everyone thoughts together. One thing that I also believe acknowledge is they have many tabs that seems excessive. I'm sure most people do not visit all the tabs making the work and time used creating and developing those tabs nearly worthless. Another good thing about their blog was it included descriptions of the helpdesk students making the readers gain a personal connection to each student.